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About Cloudera and This Policy

Cloudera, Inc. is the controller of data collected on or through this Web site and of contact and billing information of our business customers. You can contact our Data Protection Officer at


Data Hosting and Privacy Shield

sb沙巴体育cloudera is a global company and may host or access your personal data in multiple countries, including in the united states. to help protect your data and allow for data transfer from the european union to the united states, cloudera participates in the u.s. privacy shield program.


Changes to this Privacy Policy

cloudera may change this privacy policy from time to time. the date at the top of the privacy policy will indicate how recently we have done so. we encourage you to review this privacy policy.


Information Collection

we may collect information directly from you, public sources, third parties, such as your name and contact information when you create an account, interact with us about our services, apply for a job through our career site, or buy our products, through an order form or otherwise. we may also automatically collect some information about you when you use our services, such as information resulting from your visit to our web site and information about the browser and device you use. we may use cookies and other tracking technologies, though you may change your browser preferences in order to control the cookies we set. 


More About the Information We Collect

with your consent, we may allow you to publicly post blogs, community forum discussions, and testimonials. you can request removal from any of these public postings.

if you interact with a social media feature, the third party powering the feature may receive some of your personal data, such as your ip address. if you apply for a job by signing into the job application service through linkedin or other social media, that social media provider may receive some of your personal data, such as your name and email address, to assist you in completing our job application form. you can also use social media single sign-on capability to publicly post information about your activities with us.


Links to Third Party Websites

note that our website may link to third party websites over whose privacy practices we have no control. we encourage you to carefully review the privacy policies of these third parties before submitting to them your personal data. if you receive marketing from these third parties and wish to stop receiving marketing messages, please contact these third parties directly.

Use of Information

we may use your personal data to provide and improve our services and products, respond to your requests, process payments on your account, bill you for products or services purchased by you, communicate with you about your service, monitor trends associated with our service, and communicate with you about contest entries and rewards. we may also request your input through surveys. we use personal data to help keep data safe and prevent fraud. if you apply for a job with us, we will use the information you provide to consider your application and communicate with you. with your consent we may communicate with you about our products and services. contact us to object to our processing or withdraw your consent.


Sharing of Information

sb沙巴体育we may share your personal data with:

  • Our subprocessors under contract to us (see our current list of subprocessors),

  • third parties such as auditors, outside counsel or regulatory agencies in order to comply with legal obligations and protect our legal interests,

  • third parties in cases of merger, sale, or acquisition,

  • feymagazineweb.commercial partners,

  • third parties for other purposes, with your consent.

sb沙巴体育note that our website uses frames that may provide content to third parties, in which case the privacy policies of these third parties apply. we also allow third party advertisements on our website. these third parties may receive some information about you and your website behavior, though you can choose to not allow us to provide this information.



We take reasonable technical, procedural, and administrative security measures to help protect your personal data. You can contact us with questions about the security of your data, and we encourage you to take measures to protect yourself, such as protecting your passwords. Visit our Security and Compliancesb沙巴体育 page for additional information.


Data Retention

we retain your personal data as long as required for our business purposes and legal obligations, according to our data retention policy.


Your Rights and Information Choices

You can opt out of marketing materials and newsletters by clicking on the unsubscribe link in any marketing email, or submit a request at unsubscribe.

sb沙巴体育you can also ask us questions about privacy matters or request that we delete, correct, or provide you access to your personal data. you may have the right to request that we stop processing your data or limit our uses or sharing of your data. if you provided us consent to process your personal data, you have the right to withdraw your consent. please contact us with any privacy questions or complaints. you may also have the right to address your concerns to a regulator.


Use of this Website and Children

sb沙巴体育we do not knowingly collect information from children under the age of 16.


Your California Privacy Rights

If you reside in California, USA, you may have the right to request information about how your personal data is shared with third parties. Contact us at for more details.


Contact Us

if you have any questions about this privacy policy, please contact us using the information below:

Cloudera, Inc.
395 Page Mill Rd
sb沙巴体育 Palo Alto, CA 94306


Unsubscribe at: unsubscribe


Information Related to Data Collected Through Our Services

sb沙巴体育when our clients contract with us to provide service, we work at the direction of our clients as a processor. this means that our clients dictate how we use these data, how long to retain these data, and whether and how we assist with any data-related requests. if you are an end user customer of one of our clients and have a privacy-related request or question, please contact that organization. we will assist our clients fulfill your request at their instruction.


Data Policy

cloudera collects information that a customer or other data sources may provide while using cloudera’s products and services. we understand and respect the sensitive nature of the data you provide us and promise to maintain commercially reasonable administrative, physical and technical safeguards designed for the protection, confidentiality and integrity of the data. our data policy details how we handle and store cloudera’s customer data and addresses this data in three categories: “transaction data”, “account data”, and “personal data”.


Privacy Policy and Data Policy Extended

Privacy Policy

last updated: december 18, 2019

About Cloudera and this Policy

sb沙巴体育cloudera, inc. (“cloudera”, “we”, “us” or “our”) is the data controller of any information collected on or through this web site. we are also the controller of personal data associated with our current, past, and prospective business clients’ (“client”, “clients”) interactions with us and our services.  

Our Data Protection Officer can be reached at

This Privacy Policy explains how information about you is collected, used and disclosed by Cloudera, Inc. This Privacy Policy applies to information we collect when you use our website feymagazineweb.comsb沙巴体育 and Cloudera’s products and services (collectively, the “Services.”) This Privacy Policy also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal data.

Note that we are a processor for any personal data collected through our services. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Cloudera, and our Client’s privacy statement applies to their use of the data. To the extent that Cloudera processes any personal data as data processor on behalf of the Client as data controller pursuant to any agreement entered into between Cloudera and the Client, the terms of the Data Protection Addendum located at shall apply. The Client may complete, sign and return the Data Protection Addendum to

Data Hosting and EU – U.S. Privacy Shield

as a global company, cloudera may process data in multiple countries, including in the united states. cloudera participates in and has certified its compliance with the eu – u.s. privacy shield framework. cloudera is committed to subjecting all personal data received from european union (eu) member countries, in reliance on the privacy shield framework (the “framework”), to the framework’s applicable principles. to learn more about the privacy shield framework, visit the u.s. department of commerce’s privacy shield list. 

cloudera is responsible for the processing of personal data it receives, under the privacy shield framework, and subsequently transfers to a third party acting as an agent on its behalf. feymagazineweb.complies with the privacy shield principles for all onward transfers of personal data from the eu, including the onward transfer liability provisions.

sb沙巴体育with respect to personal data received or transferred pursuant to the privacy shield framework, cloudera is subject to the regulatory enforcement powers of the u.s. federal trade commission. in certain situations, cloudera may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

sb沙巴体育if you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our u.s.-based third party dispute resolution provider (free of charge) at .

under certain conditions, more fully described on the privacy shield website , you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Changes to this Privacy Policy

we may change this privacy policy from time to time. if we make material changes, we will notify you or our client by revising the date at the top of the policy, and in some cases, we may provide you with more prominent notice (such as adding a statement to our homepage or sending you an email notification). we encourage you to review the privacy policy whenever you access the services to stay informed about our information practices and the ways you can help protect your privacy.

Information Collection

Information you provide to us

sb沙巴体育we collect information you provide directly to us, from public sources and from third parties. for example, we collect information when you create an account, use the services, fill out a form, request customer support or otherwise communicate with us. we may collect your information from public sources, in person meetings or events. we may also receive your information from third parties, if you have provided your consent to the third party. the types of information we may collect include your email address, postal address and other contact or identifying information you choose to provide.

Information we collect automatically when you use the Services

when you access or use our services, we automatically collect information about you, including:

  • log information: we log information about your use of the services, including the type of browser you use, internet service provider, clickstream data, date/time stamp, pages and files viewed on our site (e.g., html pages, graphics, etc.), your ip address and the page you visited before navigating to our services.

  • sb沙巴体育device information: we collect information about the computer or mobile device you use to access our services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

  • sb沙巴体育information collected by cookies and other tracking technologies: we and our partners use cookies or similar technologies to collect information, analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. you can change your browser settings in order to enable or disable cookies.

More About the Information We Collect

sb沙巴体育following are additional details about information we may collect from or about you.


  • our website offers publicly accessible blogs or community forums. you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. to request removal of your personal data from our blog or community forum, contact us. in some cases, we may not be able to remove your personal data, in which case we will let you know if we are unable to do so and why.


  • we display personal testimonials of satisfied customers on our website in addition to other endorsements. with your consent, we may post your testimonial along with your name. if you wish to update or delete your testimonial, you can contact us.

Public Profiles

  • sb沙巴体育the profile you create on our website will be publicly accessible unless otherwise indicated. you may change the privacy settings of your profile through your account portal.

Social Media Widgets

  • sb沙巴体育our website includes social media features, such as the facebook button or interactive mini-programs that run on our website. these features may collect your internet protocol address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. social media features are either hosted by a third party or hosted directly on our website. your interactions with these features are governed by the privacy policy of the company providing it.

Single Sign-On

  • you can apply for a job opening using sign-in services such as linkedin or an open id provider. these services will authenticate your identity, provide you the option to share certain personal data (such as your name and email address) with us, and to pre-populate our application form. services like linkedin give you the option to post information about your activities on this website to your profile page to share with others within your network.

Information we collect from other sources

sb沙巴体育with written consent, we may conduct background checks on our potential employees. if we do, the only information that we append is the result (pass or fail) of that background check. this helps us to evaluate potential candidates for employment.  we don’t append personal data on results of the background check.

Use of Information

We use information about you for various purposes, including to:

  • provide, maintain and improve our services and products;

  • sb沙巴体育provide and deliver the products and services you request, process transactions, and to send you related information, including confirmations and invoices;

  • send you technical notices, updates, security alerts and support and administrative messages;

  • sb沙巴体育process payments on your account or bill you for products or services purchased by you;

  • respond to your comments, questions and requests and provide customer service;

  • assist with the development of our services and other purposes related to cloudera’s business;

  • sb沙巴体育monitor and analyze trends, usage and activities in connection with our services;

  • process and deliver contest entries and rewards;

  • sb沙巴体育solicit and process your opinions through surveys;

  • consider and manage your job application.; and

  • secure data and prevent fraud.

generally, cloudera processes data we control in order to respond to your requests and manage our business relationship. we may get your consent for activities like direct marketing, and to post your information publicly on blogs or share your information with third parties. cloudera also relies on the legal basis of legitimate interest for some marketing activities, and for activities like security and fraud prevention, analysis of activities, trends and your opinions to improve our product, and in some cases sharing and coordination with commercial business partners to help you fulfill your business needs. you have the right to withdraw any consent you have given, and object to any processing done under legitimate interest. contact us for more information about your rights.

Sharing of Information

We may share personal data about you as follows:

  • With third party vendors, consultants and other service providers who need access to your information to carry out work on our behalf such as providing product and service functionality, customer service, billing and invoicing, and conducting research and analysis; these companies are authorized to use your personal data only as necessary to provide these services to us. See our current list of subprocessors here.

  • If we believe disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce applicable user agreements or policies, including our Terms of Usesb沙巴体育; and to protect Cloudera, our users or the public from harm or illegal activities;

  • With feymagazineweb.commercial business partners who offer solutions and services complimentary to Cloudera including resellers, system integrators, software providers, consultant agencies. See our current list of partners here.

  • sb沙巴体育in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company. in this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal data, and choices you may have regarding your personal data; and

we may also share aggregated or de-identified information, which cannot reasonably be used to identify you.


Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal data to these third parties and not to We suggest that you review the privacy statement of any applicable third parties before providing personal data.

Third-party analytics and advertisements

sb沙巴体育cloudera performs analytics on the functioning of our web sites. specifically, cloudera uses an integrated version of google analytics. you may opt out from google analytics by use the . we also encourage you to use the browser add-on.

we allow third parties to serve advertisements on our behalf across the internet and to provide analytics services. these third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your ip address, web browser, pages viewed, time spent on pages, links clicked and conversion information. this information may be used by cloudera and third parties to, among other things, analyze and track data, deliver advertising based upon your browsing activities and interests and to better understand your use of the services. if you wish to opt out of interest-based advertising click  (or if located in the european union click ). please note you will continue to receive generic ads.

It is important to note that Cloudera will not sell your personal information. However, because Cloudera may share personal data about you with third party vendors, consultants and other service providers who need access to your information to carry out work on our behalf (as listed above), such information sharing may be considered a “sale” under the California Consumer Privacy Act of 2018. For further details and option to opt out, refer to Your California Privacy Rights section below.


Cloudera takes reasonable measures to help protect personal data from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal data, you can contact us. Visit our Security and Compliancesb沙巴体育 page for additional information.  Please keep in mind that no security measures are 100% effective, and we encourage you to regularly review your accounts for suspicious activity and carefully guard your credentials.

Data Retention

sb沙巴体育cloudera retains your personal data according to our data retention and deletion schedule, with the commitment to delete or anonymize your personal data once our legitimate business or legal needs end.

Your Rights and Information Choices

Promotional communications

We will periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our products or services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us – you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by submitting a request at unsubscribesb沙巴体育. Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated marketing e-mail preferences, we may send you transactional emails and notices of any updates to our Terms of Service or Privacy Policy.

Account or Profile Information

upon request cloudera will provide you with information about whether we hold any of your personal data. you may ask us to update, correct or delete information about you at any time. if you wish to delete or suspend your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes. also, if you have become aware that a profile has been created about you without your consent or knowledge, you may contact us to request deletion of that said account.  we may also retain cached or archived copies of your information for a certain period of time. we will respond to your request without undue delay within 30 days.

You can also ask about:

  • whether and why we have your personal data;
  • how we got your personal data;
  • what we have done with your personal data;
  • to whom we have communicated your personal data;
  • where your personal data has been stored, processed or transferred;
  • how long we will retain your personal data, or how that retention period will be determined; and
  • the safeguards in place to protect your information when it is transferred to third parties or third countries.

sb沙巴体育finally, you can ask us not to collect or use your personal data for certain purposes (including for purposes that are materially different from the purposes for which it was originally collected), you can ask us to delete your personal data, or you can ask us to either refrain from sharing your information with or specifically ask that we do provide your personal data to a third party.

depending on which laws apply to your personal data, we may only be able to do some of these things for you. if you request one of these things and we refuse to do it, we will explain the reason for our refusal and any recourse you may have.

sb沙巴体育we will respond to your request without undue delay within 30 days. we reserve the right to take reasonable steps to verify your identity prior to granting access or processing changes or corrections

to address any privacy or security questions or concerns, or to make any of these requests, contact us with details about your request.

How can I lodge a complaint?

We commit to investigating and resolving complaints about our collection or use of your personal data. To make a complaint, contact us at

sb沙巴体育clearly state the following to help us address the issue effectively:

  • sb沙巴体育the specific data privacy complaint (please provide as much detail as possible including country, your understanding of the data privacy infringement and issues, redress requested);

  • your full name and how we can contact you;

  • any previous correspondence on this specific data privacy issue.

For European Union residents

if you are in the eu, and if you are not satisfied with our resolution of your complaint, you may complain to the information commissioner’s office (ico). we commit to cooperating with the panel established by the eu data protection authorities (dpas) and comply with the advice given by the panel or the fdpic with regard to personal data transferred from the eu. for the purposes of the privacy shield, we are subject to the investigatory and enforcement powers of the federal trade commission. in some conditions, you may be able to invoke binding  arbitration to resolve your complaint where your personal data has been transferred to and processed in the united states.

For United States residents

sb沙巴体育if you are not satisfied with our resolution of your complaint, you can make a privacy complaint to the federal trade commission or you can make a consumer reporting complaint to the consumer financial protection bureau.

For Canadian residents

if you are not satisfied with our resolution of your complaint, you may be able to make a complaint to one of the following regulatory agencies. upon resolution of your complaint, we will let you know which of these, if any, may apply to your situation.

  • Office of the Privacy Commissioner of Canada
  • Office of the Information and Privacy Commissioner of Alberta
  • Office of the Information and Privacy Commissioner for British Columbia
  • Commission d’accès à l’information du Québec

we aim to resolve all issues in a timely manner, or as mandated by local law, but if this is not possible because a more detailed investigation is required, we will keep in regular contact with you to ensure that you are kept informed of the resolution of your matter.

Use of this Website by Children

sb沙巴体育this website is not intended for anyone under the age of 16 years. if you are younger than 16, you may not register with or use this website.

Your California Privacy Rights

You have the right to obtain a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared or sold to third parties, and the purpose for such sharing. Cloudera has provided this information within our Privacy and Data Policies.

To opt out of having your information shared or sold with third parties for direct marketing purposes, please submit a request at unsubscribe / do not sell my personal information. If you are a California resident and would like to make such a request, please contact us at or 1-888-789-1488.

Contact Us

if you have any questions about this privacy policy, please contact us using the information below:

Cloudera, Inc.
395 Page Mill Rd
Palo Alto, CA 94306


Unsubscribe at: unsubscribe

Information Related to Data Collected Through Our Services

Information Related to Data Collected for our Clients:

  • sb沙巴体育cloudera collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. if you are a customer of one of our clients and have a concern or request related to your personal data, please contact the client that you interact with directly. we may transfer personal data to companies that help us provide our service. transfers to subsequent third parties are covered by the service agreements with our clients.

Access and Retention of Data Controlled by our Clients:

  • cloudera acknowledges that you have the right to access your personal data. cloudera has no direct relationship with the individuals whose personal data it processes. an individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the cloudera’s client (the data controller). if our client requests that we remove data we will respond within a reasonable timeframe.

  • sb沙巴体育we will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. cloudera will retain this personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cloudera Data Policy

Last Updated: May 25, 2018

This Data Policy (the “Policy”) describes Cloudera’s policy for handling, storing, and otherwise treating certain types of data of Cloudera’s customers (each, a “Customer”), including data associated with individual users and employees of Customer organizations, in each case pursuant to a Customer Agreement (as defined below).  “Cloudera” means Cloudera, Inc. and its subsidiaries and affiliates.

Additional policies that apply to specific Cloudera Products and Services can be found at the end of this Policy, in the section entitled “Service-Specific Terms.”


Cloudera collects information that a Customer or other data sources send to Cloudera as part of such Customer’s use of Cloudera Products and Services.  This data is addressed in three categories, “Transaction Data”, “Account Data” and “Personal Data”, each as defined below.



sb沙巴体育cloudera understands the sensitive nature of the data that customer or customer’s organization may provide while using cloudera products and services.  cloudera will maintain commercially reasonable administrative, physical and technical safeguards designed for the protection, confidentiality and integrity of customer’s transaction data and account data.

Data Use by Cloudera

Access.  Cloudera places strict controls over its employees’ access to Customer’s Transaction Data and Account Data that resides in the Cloudera Products and Services, and is committed to ensuring that Customer’s Transaction Data and Account Data is not used by anyone who should not have access to it.  The operation of the Cloudera Products and Services requires that some employees have access to Customer systems which store and process Customer’s Transaction Data and Account Data. For example, in order to diagnose a problem Customer is having with Cloudera Products and Services, the Cloudera support team may need to access Customer’s Transaction Data.  These employees are prohibited from using these permissions to view Customer’s Transaction Data unless it is necessary to do so.

Ownership.  As between Cloudera and Customer, Customer or its licensors own all right, title, and interest in and to the Transaction Data and Account Data.  Cloudera obtains no ownership rights under this Agreement from Customer or its licensors to any Transaction Data or Account Data.

Use of Transaction Data.  Cloudera will treat Transaction Data as confidential and will use it only to: (i) facilitate operation of the Cloudera Products and Services; (ii) enhance the use of the Cloudera Products and Services and its related web pages; (iii) perform internal tracking to improve Cloudera Products and Services; (iv) analyze the extent to which Customers use Cloudera Products and Services; (v) enable Cloudera to contact its Customers; (vi) process, bill and invoice Customer’s transactions for Cloudera Products and Services usage; (vii) make backups in order to prevent data loss; and (viii) comply with the law or a binding order of a governmental body.   This permission includes allowing us to use third-party service providers in the operation and administration of Cloudera Products and Services and the rights granted to us are extended to these third parties to the degree necessary in order for Cloudera Products and Services to be provided. The Privacy Policy does not apply to Transaction Data.

Use of Account Data.  Cloudera will only use Account Data in accordance with the Privacy Policy, and Customer consents to such usage.

Feedback.  If any Customer users provide Cloudera with any feedback, support tickets, reported defects, usability enhancements, feature requests or suggestions regarding Cloudera Products and Services, Customer grants Cloudera an unlimited, irrevocable, perpetual, free license to use any such feedback or suggestions for any purpose without any obligation to Customer.

Retention of Transaction Data and Account Data

Data collected by Cloudera as part of diagnostic bundles will be retained for a period of 12 months.  All other Transaction Data and Account Data may be retained no longer than as permitted by governing law, but in no event longer than for the life of the related Cloudera product + 10 years.

Incident Management and Response

In the event of a security breach involving Cloudera Products and Services, Cloudera will promptly notify each affected Customer of any unauthorized access to any of such Customer’s Transaction Data or Account Data that was stored in Cloudera Products and Services.  Cloudera has internal incident management procedures in place to handle such an event.

Product Security Practices

New features, functionality, and design changes go through a security review process facilitated by Cloudera’s security team.  The security team works closely with development teams to resolve any additional security concerns that may arise during development.


Cloudera’s current Privacy Policy is incorporated into this document and includes important terms regarding Cloudera’s handling of Personal Data.  The sections above relating to Incident Management and Response and Product Security Practices also apply to Personal Data.


Customer Account and Account Data

to access certain cloudera online services, customer may be asked to create a cloudera account associated with a valid e-mail address (a “customer account”).  customer may only create one account per email address. customer is responsible for: (i) maintaining the confidentiality of the account data, (ii) monitoring and controlling which end users have access to the customer account; and (iii) all activities that occur under the customer account, regardless of whether the activities are undertaken by customer, customer’s employees or a third party (including customer’s contractors or agents).  except to the extent caused by cloudera’s breach of this data policy, cloudera and its affiliates are not responsible for unauthorized access to the customer account. customer will contact cloudera immediately if customer believes an unauthorized third party may be using the customer account or if customer’s account information is lost or stolen.

Acceptable Use

Customer must not: (i) use, or encourage, promote, facilitate or instruct others to use, Cloudera Products and Services for any illegal, harmful or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive; (ii) use Cloudera Products and Services to violate the security or integrity of any network, computer or communications system, software application, or network or computing device; (iii) make network connections to any users, hosts, or networks unless Customer has permission to communicate with them; (iv) use Cloudera Products and Services to transmit spam, bulk or unsolicited communications; or (v) use Cloudera Products and Services to collect and store personally identifiable information about any person unless specifically authorized by such person.

Transaction Data, Account Data and Personal Data

customer is solely responsible for the creation, operation and maintenance of transaction data, account data and personal data. for example, customer is solely responsible for:


  • the technical operation of Cloudera Products and Services, including ensuring that calls Customer makes to any Cloudera Online Service are compatible with then-current APIs for that Cloudera Online Service;
  • compliance with the Acceptable Use provisions herein;
  • compliance with all applicable laws;
  • any claims relating to Transaction Data, Account Data and Personal Data;
    anonymizing data to the extent Customer deems it reasonable or prudent to do so; and
  • properly handling and processing notices sent to Customer (or any of its affiliates) by any person claiming Customer’s data violates such person’s rights, including notices pursuant to the Digital Millennium Copyright Act.


Customer agrees that its Transactional Data, Account Data and Personal Data will not include information regulated under the International Traffic in Arms Regulations (U.S. government regulations addressing defense-related articles and services).

Customer agrees not to upload, post or otherwise transmit to Cloudera any Transaction Data that: (a) is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, or otherwise objectionable; (b) includes unauthorized disclosure of personally identifiable information or other confidential information; (c) violates or infringes any third party intellectual property rights; or (d) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.  Cloudera reserves the right to edit or remove Transaction Data that violates this Policy.

By providing Transaction Data, Customer represents and warrants to Cloudera that Customer owns or otherwise possesses all intellectual property rights and other rights necessary to provide such Transaction Data and to permit others to make use of such Transaction Data.

Security and Backup

Customer is responsible for taking its own steps to maintain appropriate security, protection and backup of Transactional Data, Account Data and Personal Data, which may include the use of encryption technology or anonymization to protect such data from unauthorized access.

Customer Data

Cloudera Products and Services that store or process Customer Data are either located on a third-party hosting site or on Customer’s own servers.  As such, Cloudera has no liabilities or obligations with respect to Customer Data under this Data Policy.


“Account Data” means information about Customer that Customer provides to Cloudera in connection with the creation or administration of its Cloudera account. For example, Account Data includes names, user names, phone numbers, email addresses and billing information associated with Customer’s Cloudera account.

"Cloudera Products and Services" means any of Cloudera’s products and software to which Customer may have subscribed under the terms of a Customer Agreement, including but not limited to Cloudera Manager, Cloudera Enterprise, Cloudera Live, Cloudera Express, Cloudera Altus Director, any Cloudera Online Services, any trial software, and any software related to the foregoing.

“Customer Agreement” means the separate agreement between Customer and Cloudera governing Customer’s use of the Cloudera Products and Services.

“Customer Data” means any of Customer’s originating data that might be stored in nodes and accessed by Cloudera’s software or other third-party software.

“Personal Data” means data that can identify an individual or that is associated with the identity of an individual.

“Privacy Policy” means the privacy policy currently referenced at, as it may be updated by Cloudera from time to time.

“Transaction Data” means all data that is (i) input into Cloudera Products and Services by Customer or its end users, (ii) generated by Cloudera’s systems as a result of Customer’s or its end users’ use of the Cloudera Products and Services, or (iii) data that is generated for troubleshooting and diagnostics, in each case that is transmitted to Cloudera. Transaction Data does not include Customer Data.

In the event of a conflict between this Policy and the terms of the applicable Customer Agreement, the terms and conditions of this Policy apply, but only to the extent of such conflict.


Cloudera Navigator Optimizer and Workload Analytics

Data Use.  Cloudera’s Navigator Optimizer service (“Optimizer”) and Workload Analytics service (“Workload Analytics”) do not collect or store any Personal Data or Customer Data.  These services may collect and/or store certain types of Transaction Data such as Customer’s queries or workload information (“Analytics Data”). While Analytics Data is confidential information and will be protected pursuant to the provisions in this policy that apply to Transaction Data, Optimizer and Workload Analytics are not databases of record for the storage of Analytics Data.  Retention of this Analytics Data is not Cloudera’s responsibility.

Availability.  Cloudera is committed to making Optimizer and Workload Analytics highly-available services that Customers can count on.  To the extent feasible, Cloudera’s infrastructure runs on systems that are fault-tolerant, for failures of individual servers.  Cloudera’s operations team tests disaster-recovery measures regularly and staffs a team to quickly resolve unexpected incidents.  However, at this time Cloudera makes no uptime or availability guarantees with respect to Optimizer or Workload Analytics or retention of Analytics Data.

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